Q: How Do I Pay?
A: Amazing Bouncers will accept cheque or cash upon delivery.
Q: I Live Outside Your Delivery Area, Will You Deliver To Me?
A: As standard, Amazing Bouncers cover a 15 mile radius of the Ystrad Mynach area however
occasionally delivery outside of this area (up to 25 miles) when out of season or for midweek hire.
We will only delivery out of area for orders over £100 and delivery charges will apply. Please call us
for more details and a quote.
Q: How Long Can I Keep The Castle For?
A: On average a castle hire will last approximately 6 hours for outdoor hire and 2 to 3 hours when
indoors but this is subject to delivery and collection times and can in some cases be longer. We aim
to be as flexible as possible with delivery and collection times but if you need a specific delivery or
collection time please notify us of this at the time of booking.
Q: What Do I Need To Provide When Hiring A Bouncy Castle?
A: All you need to worry about with Amazing Bouncer is providing clear access to the area you want
the inflatable installing, either a flat suitable sized grass area or a hall with adequate headroom and
access to a power supply within 40m. We will do everything else including delivering the castle,
installing it and collecting it. We provide all the accessories required including safety crash mats,
extension cables and pegs or sandbags to secure the castle.
Q: I Don’t Have Side Access, Can You Come Through My House to Access My Garden?
A: In some cases yes although most no. Bouncy Castles are extremely heavy and require a sack
barrow or trolley to move them. If you only have access through your home or limited side access
please call us to discuss which castles might be suitable. In some cases our smaller castles can be
brought through a house and carried by a minimum of 2 men but it is essential we have advance
notice to ensure we send assistance for the delivery driver and allow enough time to install the
Q: Will You Install A Bouncy Castles On Outdoor Hard Standing Or Concrete?
A: Sadly we are unable to predict the great British weather and are unable to secure a bouncy castle
on concrete or hand standing, therefore for health and safety reasons we will only install a bouncy
castle or other inflatable on grass when installing outdoors.
Q: Can Your Bouncy Castles Go Inside?
A: Yes although it does depend on the ceiling height of the hall you are looking to hire. All of our
bouncy castles are available for indoor hire but do vary in height. It is the responsibility of the hirer
to check the ceiling height of the hall they are looking to hire and ensure there is the necessary
clearance required to safely install the castle. If you are unsure please call Amazing Bouncers to
discuss your requirements.
Q: How Much Room Do I Need To Allow
A: We display the castle dimensions on each of the castle product pages as well as the space you
need to allow for safe instillation. Each castle requires a minimum addition of 2ft on either side of
the castle to allow it to be safely secured to the ground, 3ft at the back of the castle to allow for
the blower and another 4ft in front of the castle for safety crash mats to be properly sited. These
dimensions have already been added to the space required dimensions shown on each product page
but represent the minimum space required.
Q: What Happens If It Rains?
A: We do not charge for weather related cancelations but will not cancel ourselves because of rain.
If you have concerns about the weather for your event, please notify us no later than 7pm the night
before your hire is due to commence. As long as we have had advance warning we will contact you
before commencing your delivery to confirm whether you wish to go ahead with your hire or not.
Q: Do Your Castles Have Rain Covers? Can They Be Used in The Rain?
A: Most of our Bouncy Castles have built in rain/shade covers, these will protect against light
showers but not torrential rain and wind. If light showers are scheduled for the day of your event
this need not spoil your day. Children are safe to continue to use the castle in very light rain as long
as measures are taken to keep the front step of the inflatable and safety mats dry and that the
children take extra care when getting on and off the castle. If the rain should become heavier we
would advice that the children come off the castle until the weather improves. You do not need to
worry about the castle getting wet, if left inflated the rain cover will deflect most of the water and
the rest of the castle will dry very quickly allowing play to continue once the weather has improved.
For health and safety it is essential that the front step and safety mats are kept dry as PVC naturally
becomes slippery when wet.
Q: Are There Any Circumstances That Mean A Castle Is Unsafe To Use?
A: The only circumstances in which an inflatable becomes unsafe and would lead to cancelation of
your delivery would be high winds. Guidelines state that inflatable castles can be used in winds of up
to 24mph per hour, however our limit is 20 mph per hour allowing for gusts. In cases where winds
exceed these speeds as much as its highly regrettable it would simply be unsafe and negligent of us
to deliver your castle. We should stress that these circumstances are fortunately very rare and that
we would give as much notice as we were physically able and assist in finding an alternative venue if
Q: Do You Have Public Liability Insurance?
A: Yes we have 1 million public and product liability insurance . This covers us against accident and
injury caused by our equipment failing or incorrect or unsafe installation. This does not however
cover the hirer for accidents or injury resulting from the misuse or abuse of the equipment when
the hirer is responsible for providing their own supervision. Any operator telling you otherwise is
not telling you the truth. Most household insurance will cover the hirer for accidents or injury at
a person’s home or property although it remains the responsibility of the hirer to check that their
insurance will cover them. As the hirer, you are responsible for ensuring adult supervision of the
inflatable at all times.
Q: Are Your Bouncy Castles Safe?
A: Any inflatable is only as safe as the person supervising its use. It is essential that all inflatable’s
are properly supervised to prevent accident or injury as a result of misuse and this remains the
responsibility of the hirer. We do everything that we can to ensure that the castles we hire meet
all current regulations and safety standards.
Q: Are Your Bouncy Castles Clean?
A: Absolutely. Amazing Bouncers guarantee all of its inflatable’s to be immaculately clean and in
mint condition. Each of our castles is inspected and cleaned following every hire using a disinfectant
type cleaning solution. We will NEVER deliver and unclean bouncy castle.
Q: What Time Will You Deliver and Collect The Bouncy Castle?
A: We aim to be as flexible as possible when it comes to delivery and collection times to
accommodate personal preference and party times however allocate deliveries according to location
and need. We allocate specific slots on a first come first served and priority basis with indoor hires
taking priority over those who can be a little more flexible.
Q: Are You A Member Of Any Recognised Organisations?
A: We are proud members of both the British Inflatable Hirers Alliance. All of our bouncy castles are
registered with PIPA and carry current certificates.
Q: Do I Need To Pay A Deposit?
A: Amazing Bouncers do not currently take a deposit.
Q: Can I Collect The Bouncy Castle?
A: Bouncy Castles require professionally trained staff to set up and install the unit safely; therefore
we deliver, set up and later collect all of our Bouncy Castles.